Support

Contact Us
For any questions, feedback, bug reports, or account issues, email our support team. We aim to respond within 1–2 business days.Email [email protected]
Frequently Asked Questions
How do I create an account?
Open the MetUs app and follow the on-screen instructions to sign up. You'll need a valid email address to get started.
I forgot my password. How do I reset it?
On the login screen, tap "Forgot Password" and follow the instructions sent to your registered email address.
How do I delete my account and data?
You can delete your account from within the app under Settings → Account → Delete Account. This permanently removes your account and associated personal data. You can also email us to request deletion.
How do I manage or cancel my subscription?
Subscriptions are managed through your Apple ID. Go to iPhone Settings → your name → Subscriptions, select MetUs, and choose the option you need. Cancellations take effect at the end of the current billing period.
How do I request a refund?
Purchases made through the App Store are subject to Apple's refund policy. You can request a refund at reportaproblem.apple.com.
The app is crashing or not working properly. What should I do?
First, make sure you're running the latest version of the app and iOS. Try restarting the app or your device. If the issue persists, email us with your device model, iOS version, and a description of the problem so we can investigate.
How do I report inappropriate content or behavior?
You can report content or users directly in the app using the report option, or email us with details. We review all reports and take appropriate action.
Feedback & Feature Requests
We're always working to make MetUs better. If you have suggestions or ideas, we'd love to hear them — send them to [email protected].